5 Brands That Are Better at CX Than You

5 Brands That Are Better at CX Than You

It’s a brand new world, or better yet, a new world for brands. The goal hasn’t changed, but the rules of engagement have. Customers are savvy to marketers’ gimmicks, and increasingly expect a frictionless journey that delights at every point of interaction. To say it plainly, the objective is to deliver an amazing customer experience (CX). 

CXI: A Roadmap to Improve Customer Experience

CXI: A Roadmap to Improve Customer Experience

There's no two ways about it. Customers are connecting with companies in more ways than ever. Apps, email, chatbots, social media – the list goes on. For the last decade, the adage has been, “content is king.” That is no longer true. The audience is king. People today are giving more of their attention to more places where content can be consumed, and with shorter attention spans.